Hosted VoIP is a term given to a business phone system that’s hosted in the cloud. Instead of a traditional in-house PBX phone system, where there will be a box in your comms room, the only equipment you’ll have for a hosted VoIP service is your handsets – everything else is in the cloud and controlled through an online portal.
SIP Trunks are also known as VoIP lines; these are business lines (known as SIP channels) hosted in the cloud and are responsible for taking calls in and out of your business through your broadband connection, instead of over traditional analogue or ISDN lines.
An auto-attendant is a service designed to route calls to the most appropriate department or person. When a number is called the auto-attendant will announce that callers must ‘Press 1 for support, 2 for sales, 3 for accounts’ and so on.
A hunt group is an alternative method of call routing to an auto-attendant where a specific number rings a range of handsets and mobiles, be this concurrently or sequentially. This method of call management is ideal if you wish to provide a dedicated support line, for example.
Call logging is ideal for monitoring productivity. It is particularly helpful for sales reporting, monitoring the interaction time and productivity of your sales staff, and support lines, where resolution times can be tracked.
The best business broadband service depends on what you need your broadband for, and how heavy your usage is. We recommend that businesses with fibre broadband available to them take the service as it’s more proven and reliable compared to that of older ADSL services. Ethernet services also offer a competitive solution, while businesses with exceptionally high data usage may wish to install a leased line.
UK virtual numbers are numbers that allow businesses to have a local presence in an area they’re not based. These numbers also begin with 01 and 02, but can be pointed at any ‘physical’ UK number (not a geo number). This way, a business based in London with an 0207 area code can give a presence in Manchester through a 0161 virtual number.
QoS is a function found on modern business routers to help administrators prioritise how their business broadband bandwidth is used. QoS can be used particularly well when implimenting a VoIP system – admins can set the router to prioritise voice packets over data packets, ensuring call quality is always the best it can be.