Hosted VoIP is a term that’s been growing in popularity over the past few years; but what does it mean, and how can it help your business?
What is Hosted VoIP?
Hosted VoIP is a technology that allows your phone system to be set-up and function in ‘the cloud’ rather than in your office as you get with in-house ‘PBX’ systems.
Hosted VoIP in business
Hosted VoIP has been steadily growing in popularity over recent years. This trend is predicted to continue as businesses acknowledge the benefits of the service, especially when coupled with the UK Government’s super-fast broadband targets.
Flexibility and mobility
Because hosted systems are managed in the cloud, users don’t have to be fixed to a single location; instead they can plug their phones in to any internet connection and use the phones within seconds – wherever they are.
This function is especially useful for remote and multi-site workers, users that travel a lot and even when businesses move address; during all of these scenarios hosted VoIP users can simply take their phones with them, and their business numbers, profiles and preference will come too.
Business investments are normally scrutinised over a 3-5 year period, and with the global economic climate being notoriously unstable over the past years there is an increased emphasis on infrastructure that meets present and future needs.
When it comes to telecoms, hosted VoIP is a very competitive option in the short-term, but also proves a valuable long-term asset. The system can be scaled up at any time, adding user licenses as and when needed.
Cash flow and total cost of ownership
Alongside scalability, cash flow and total cost of ownership (TCO) are also factors that influence decision making. Hosted VoIP systems such as Nomis’ Horizon service are available on a monthly payment scheme, providing a lower capital outlay compared to that of an in-house business phone system.
The total cost of ownership on a hosted VoIP system can be much lower over 3-5 years compared to an in-house system using SIP Trunks (VoIP lines); however this is dependent on system size and scalability – there is a ‘tipping point’ where SIP Trunks on an in-house system will have a lower TCO.
From your initial enquiry, Nomis work with you to ensure you get the best system to suit your needs, at the lowest TCO over your given term.
Alongside improved cash flow and TCO, a hosted VoIP system can reduce telecoms costs across your business. VoIP calls offer lower call rates to that of more traditional analogue and ISDN calls. In addition, calls across your VoIP system are free, meaning it costs nothing to call across sites and to home workers.
Nomis customers also receive free calls between their office and business mobiles should you take out a Nomis Mobile plan.
Another advantage of a hosted VoIP system is the additional features available on the platform. As the system is hosted in the cloud, functions and features can be activated and deactivated at will – some for free, while others may carry a small charge.
This is highly advantageous for both efficiency and cash flow, without capital outlay. Businesses can select which features they use and when; for example call queuing may be used during peak times of the day, or season, while remaining deactivated when not needed.