5 misconceptions about business VoIP

VoIP is a constantly growing medium of communication throughout the globe, with many businesses deploying the technology. But is there a limit to VoIP’s capability? Here are 5 common misconceptions we’d like to put straight.

1. Some businesses are too small to benefit from a VoIP system

This isn’t the case: A VoIP system can be implemented in a business with one member of staff, all the way up to one with thousands of staff. The type of VoIP solutions deployed in smaller businesses may be different to those of larger businesses (smaller businesses may choose hosted VoIP while larger businesses may elect SIP Trunks), but the concept behind both solutions is the same.

2. VoIP can be a difficult and expensive technology to implement

Quite the opposite: Implementing a VoIP system is financially compelling. A hosted VoIP system presents businesses with a minimum capital outlay due to their pay-monthly structure, while SIP Trunks can be implemented in a matter of hours – again with no large initial investment.

On average, VoIP can save businesses up to 50% on their monthly line rental and offer extensive call cost savings.

A VoIP system also offers efficiencies that other systems cannot. First looking at hosted systems; these can be used through any internet connection in the world – giving your business flexibility if you travel a lot or work across several locations, and means you can keep your existing numbers wherever you go.

VoIP’s flexibility can even aid you in a disaster situation – aiding business continuity.

SIP Trunks also offer similar flexibility, and can also be turned on and off much like a tap. This means businesses can increase the number of channels (lines) they have, and therefore the number of calls they can take, at peak times – while scaling them back down during off-peak times. This increased efficiency and allows businesses to be financially prudent.

Both hosted and SIP also offer ongoing cost savings – as call rates and ongoing rental is lower to that of legacy methods.

3. Businesses need an IT or telecoms administrator to manage their VoIP system

This isn’t really true: Our Horizon hosted system can be accessed and configured by administrators through an easy-to-use web portal – so day-to-day system management can be done in-house. For all major changes on both our hosted and SIP solutions, our in-house support team are always available to take your requests – ensuring such requests don’t interfere with the day-to-day activities of your staff, IT or otherwise.

4. VoIP is unreliable and call quality is poor

The two most important elements of a VoIP system are:

  • The quality of the VoIP network
  • The quality of your internet connection

Like with everything in IT and telecoms, you always get what you pay for. Businesses who elect to deploy a ‘value’ VoIP system are likely to experience service issues due to the poor network such networks are run on. You shouldn’t experience such issues with a professional VoIP system like Horizon, which is run on the UK’s leading VoIP network.

Because calls will be carried over your broadband connection – it’s important that you have sufficient bandwidth to handle the number of concurrent calls you wish to make. If you aren’t sure how suitable your internet connection is for VoIP you can speak to us – we’ll be able to advise you on the best course of action.

5. VoIP is prone to hacking

So long as your internal network is secure (including your security policy), and you’re using a recognised VoIP network, your risk of falling victim to hacking is minimal. In addition, VoIP providers such as Nomis Connections offer fraud protection that protects your business against any hefty financial loss due to such events.

Speak to us about implementing VoIP in your business

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More about Hosted VoIP and SIP Trunking

  1. Hosted VoIP

    Hosted VoIP gives your business a VoIP system that's hosted in the cloud, managed through an online portal and gives you the ability to work from anywhere.
  2. SIP Trunking

    SIP Trunking provides your business with the ability to make and receive calls over an internet connection using your in-house phone system.

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